Responsible Gaming
Gambling Should Be Entertainment, Not Income
At Goldex Casino, we believe that gambling should be enjoyed as a form of entertainment only. It should never be viewed as a way to earn money, pay bills, or solve financial problems. The odds are always in favor of the house, and you should only gamble with money you can afford to lose.
Please gamble responsibly and within your means.
Age Verification
In Canada, you must be at least 18 years of age (or the legal gambling age in your province) to participate in online gambling activities. Goldex Casino is committed to preventing underage gambling and complies with all applicable Canadian regulations.
By accessing our site, you confirm that you meet the legal age requirements in your jurisdiction.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognize any of these warning signs in yourself or someone you know, it may be time to seek help:
- Chasing losses by gambling more to recover money lost
- Spending more time and money on gambling than intended
- Hiding gambling activities from family, friends, or partners
- Feeling anxious, irritable, or restless when not gambling
- Gambling to escape problems, stress, or negative emotions
- Borrowing money or using credit to fund gambling
- Neglecting work, school, family, or personal responsibilities
- Lying about the extent of your gambling
- Failed attempts to cut back or stop gambling
- Experiencing financial difficulties due to gambling
If any of these apply to you, please reach out for support immediately.
Self-Help Tools & Limits
Goldex Casino provides tools to help you maintain control over your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Establish a cap on how much you're willing to lose in a session or time period
- Reality Checks: Receive periodic reminders of how long you've been playing and how much you've wagered
- Self-Exclusion: Temporarily or permanently exclude yourself from your account if you need a break
- Session Limits: Set time limits for your gaming sessions
Contact our customer support team to activate any of these tools on your account.
Support Organizations & Resources
If you or someone you know is struggling with problem gambling, help is available. Here are trusted organizations you can contact:
Canada
- Responsible Gambling Council
Website: www.responsiblegambling.org
Information and resources for problem gambling in Canada
United States
- National Council on Problem Gambling
Website: www.ncpgambling.org
National helpline: 1-800-522-4700 (confidential and free)
United Kingdom
- GamCare
Website: www.gamcare.org.uk
Free counselling and support for problem gamblers - GamStop
Website: www.gamstop.co.uk
National self-exclusion scheme for online gambling
Australia
- Gambling Help Online
Website: www.gamblinghelponline.org.au
Free counselling and support services
If you are in crisis or having thoughts of self-harm, please contact emergency services immediately or reach out to a mental health professional.
Take Action Today
If you believe you have a gambling problem, or if gambling is affecting your life negatively, please seek help today. There is no shame in asking for support, and professional help is available and effective.
Reach out to one of the organizations listed above, speak with a trusted friend or family member, or contact your healthcare provider. You don't have to face this alone.
Your well-being is important to us. Gamble responsibly.