Shipping and Policies
Shipping:
⭐️ Please note some items are handmade to order - the current wait time for these is indicated on the banner at the top of the site.
⭐️ There is a ‘pre-made’ section of the website which can be found here with all the pre-made items that are ready to ship. If applicable, the size that the item is pre-made in is indicated in the description.
Items in the 'pre-made' section will be sent 1-2 days after purchase.
Once items have been shipped, you will be notified by email. In the UK shipping usually takes about 1-3 days. Express international shipping usually takes 4-7 days and standard international usually 1-2 weeks. Please note express international shipping is tracked and standard international is untracked.
If you need a quicker turnaround time to have your item/s made by a specific date, please contact us and we will see what we can do! <3
SHIPPING RATES:
We ship all across the UK and internationally as well. As shipping rates vary depending on the weight of the item/s, please go to checkout to see how much it would be.
You will be notified when your item has been shipped. For express international, you will also be provided with a tracking number. If you would like standard (untracked) shipping and it is not yet set for an item, please contact us and we can apply this for you!
Return / Exchange Policy:
Please note items can be made according to your measurements (bust, waist, hips and height) so please get in touch via 'contact us' with these details! <3
We hope you love your item, but if for any reason you would like to return or exchange it, the item/s must be unworn and returned in original condition within 14 days of receiving your order. Please note the customer is responsible for the shipping costs of the return/exchange. Once the item is received back, a full refund minus postage costs and non-refundable transaction fees will be awarded. Alternatively, the full amount can be returned in the form of store credit. For exchanges, please contact us for further details - our email is yarnstruly@outlook.com.
